Glossary
This glossary defines key terms used throughout the Fare Adjustment Tool.
A
Amount
The fare charged for a transit journey. This is calculated based on the tap-on and tap-off locations, route, and applicable fare rules.
C
Charge
The monetary amount debited from a customer's payment method for a transit journey. Charges occur after tap events are processed.
Charge Pending
A status indicating that a transaction's payment is still being processed and has not yet been settled. See Transaction Statuses.
Complete Transaction
A transaction where both tap-on and tap-off events have been recorded, allowing for accurate fare calculation.
Customer
A transit rider whose payment information is registered in the system. Customers are identified by their name, email, and funding source ID(s).
F
Fare
The price charged for a transit journey. Fares are typically calculated based on distance traveled, zones crossed, or a flat rate depending on the transit system's fare structure.
Fare Adjustment
A correction to a fare that was incorrectly charged. This usually results in a refund being issued to the customer.
Funding Source
A payment method registered by a customer, such as a credit card, debit card, or mobile payment. Each funding source has a unique identifier (Funding Source ID).
Funding Source ID
A unique identifier (UUID) assigned to a customer's payment method. This ID links transactions to the customer and their payment source.
I
Incomplete Transaction
A transaction where the tap-off event was not recorded. This typically results in the customer being charged the maximum fare for the route. See Transaction Statuses.
J
Journey
A single trip on public transit, typically consisting of a tap-on event when boarding and a tap-off event when exiting.
L
Littlepay
The payment processing system that handles transit fare transactions. The Fare Adjustment Tool integrates with Littlepay to track transactions and process refunds.
M
Maximum Fare
The highest fare that can be charged for a route. This is typically charged when a tap-off event is not recorded (incomplete transaction).
R
Refund
A return of funds to a customer's payment method, typically issued when a fare was incorrectly charged or when a fare adjustment is needed.
Refund Request
A submission to process a refund for a customer. Refund requests go through approval and processing stages before the funds are returned.
Route
A designated transit line or service identified by a number. Routes have defined stops and fare structures.
S
Settlement
The final stage of payment processing where funds are transferred from the customer's payment method to the transit agency. Once settled, a transaction is finalized.
Settled
A status indicating that a transaction's payment has been fully processed and finalized. See Transaction Statuses.
T
Tap-Off
The action of a passenger scanning their payment card or device when exiting a transit vehicle or station. This records the end point of their journey.
Tap-On
The action of a passenger scanning their payment card or device when boarding a transit vehicle or entering a station. This records the starting point of their journey.
Tap On Location / Tap Off Location
The station, stop, or location where a passenger tapped on or tapped off. These locations are used to calculate the fare based on journey distance.
Transaction
A record of a transit journey, including tap events, fare amount, and payment status. Transactions may be complete or incomplete.
Z
Zoho CRM
A customer relationship management system integrated with the Fare Adjustment Tool. Customer records in the Fare Adjustment Tool are linked to Zoho CRM for additional customer information and contact details.